June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
September 2008 - (Free Research) Virtual collaboration and online meeting technologies are advancing SMBs’ reach without huge investments. Learn how this allows them to save costs and land more sales, while better educating consumers and business partners in this paper.
September 2008 - (Free Research) This document identifies and describes the most important events generated by your Windows servers so they can be addressed and corrected by IT personnel in the most efficient manner.
The Raiser’s Edge helps nonprofits of all types and sizes raise more money while decreasing costs. This comprehensive fundraising management solution supports traditional and diversified fundraising methods, automates administrative processes, and provides insightful reports.
June 2008 - (Free Research) After a thorough screening and procurement process, Infrastructure and Transportation selected the FAMIS Workplace Management System to achieve their goals.
The BIG-IP Link Controller seamlessly monitors availability and performance of multiple WAN ISP connections to intelligently manage bi-directional traffic flows to a site, providing fault tolerant and optimized Internet access. The BIG-IP Link Controller delivers improved link performance and high availability capabilities.
September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
June 2008 - (Free Research) This white paper discusses a new approach to Network Access Control that overcomes both of these shortcomings of conventional NAC products.
June 2008 - (Free Research) Using Mobility XE, VNSNY’s clinicians are now able to focus more of their attention on their patients and not on the technologies they use.
September 2008 - (Free Research) Point To the average home user, security is an intractable problem. Microsoft has made great strides improving the security of its operating system out of the box.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.
Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.
September 2008 - (Free Research) This document introduces the many security measures currently in place within the Iron Mountain data protection architecture to prevent unauthorized access or damage to customer data.
July 2008 - (Free Research) Through GoToMyPC Corporate we provide not just better service to citizens but much more timely delivery of services. The mission of Fulton County's Department of Information Technology is to provide public services to county constituents by leverag…
August 2008 - (Free Research) In today’s rapidly changing marketplace, small businesses are facing new challenges and competitive pressures. Read this whitepaper to learn how to choose the right vendor to build the solutions that your business needs.
February 2008 - (Free Research) Shortly after witnessing the results produced by Device Scanner, Lake Forest’s IT department purchased SecureWave’s Sanctuary endpoint security software for all of its 300 workstations.
February 2008 - (Free Research) Sanctuary works on a “whitelist” model, whereby only the devices and applications that are specifically authorized by the IT department are able to connect to or run on the corporate network.
ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file.
May 2007 - (Free Research) One of the largest home improvement organizations in the United States was challenged with migrating over 10,000 user workstations from Novell NetWare and NDS to Windows 2003 and Active Directory. InfraScience, a Microsoft Gold Partner, presented and implemented a two-fold solution using ForensiT’s User Profile Wizard that proved to be successful.
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