ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
September 2008 - (Free Research) A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs.
June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
January 2008 - (Free Research) Enterprise Engineer (EE) Transmittals provides best practice functionality for the controlled distribution of documents to internal and external parties. EE Transmittals facilitates controlled collaboration and aids in the review/approval process, allowing you to track distributed documents and consolidate feedback.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
September 2008 - (Free Research) Forget the build vs. buy debate. Today's midmarket CIOs take a mashup approach to create software that's right for the business.
Telelogic Logiscope™ is a software quality assurance (QA) tool that helps increase test coverage by automating code reviews and the identification and detection of error-prone modules for quality assurance and software testing. Customizable software testing features help you identify bugs early in the software development process.
June 2008 - (Free Research) Symantec Network Access Control enables you to ensure proper configuration and security state of user endpoints--including those of onsite and remote employees, contractors, and temp workers--before they can access resources on the network.
September 2008 - (Free Research) In this expert learning guide brought to you by the editors of SearchDataCenter.com, you'll gain industry advice and insight on where to start and what to consider for each aspect of your data center construction project.
April 2008 - (Free Research) The most important benefit of portable air conditioners is that they allow quick and easy installation that does not violate most lease agreements and does not normally require prior approval of the building owner.
Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.
Blue Coat SG Client extends application delivery to mobile users and small branch offices, enabling application acceleration to the desktop. SG Client offers several acceleration and optimization techniques to provide a LAN-like end-user experience for telecommuters, mobile employees and remote third party contractors.
Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.
The Aldon Suite of application lifecycle management solutions provide IT business process automation, software change management, distribution and deployment, requirements management, regulatory compliance controls and application...
US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information to the software maintenance and development process. It allows for software...
September 2008 - (Free Research) The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy.
August 2008 - (Free Research) Keynote is an industry leader in tackling the thorny issues of capturing real end-user quality of experience stats and then providing triage for insights into where the problems might lie.
August 2008 - (Free Research) This whitepaper provides an overview of what performance attribution is and how it works. It also analyzes two of the most commonly used attribution models in their approach and in the results they yield.
May 2008 - (Free Research) This e-book provides expert information on how to bridge the gap between IT management, security staff, and legal terminology.
July 2008 - (Free Research) Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them.
September 2008 - (Free Research) This paper examines how separating backup from archiving can make data protection more efficient, keep information online and accessible at lower costs for longer periods of time and achieve regulatory compliance.
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