Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
April 2008 - (Free Research) This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless.
August 2008 - (Free Research) Everyday, thousands of business and government organizations worldwide are able to streamline operations, grow revenue, and ensure compliance using EMC Documentum content-enabled solutions.
July 2008 - (Free Research) View this webcast and discover how successfully leveraging Enterprise Content Management technologies impacts revenue, operational efficiency and business intelligence which ultimately improve margins and scalability.
May 2008 - (Free Research) The EMC Documentum Process Suite offering is part of the Documentum family of enterprise content management (ECM) software, and is tightly integrated with the Documentum Content Server and repository for its operation.
July 2008 - (Free Research) Download this presentation and discover how successfully leveraging ECM technologies impacts revenue, operational efficiency and business intelligence which lead to improved margins and scalability.
August 2008 - (Free Research) EMC Documentum content & enabled solutions are designed from the ground up to solve specific business/operational problems such as those associated with invoice processing, case management, website management and many others.
February 2008 - (Free Research) Miller Canfield selected ADERANT Expert’s budgeting and forecasting application, Expert Budgeting, to help it automate its business planning process.
June 2008 - (Free Research) In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.
W.I.S.H. is designed to manage the day-to-day Client based activities of your shelter, providing access to critical Client Information and accumulation of statistical data. The WISH Shelter Manager tracks crisis calls and interventions, service given, referrals to/from and programs attended for both ongoing case management and statistical purposes.
March 2008 - (Free Research) Learn how one company is able to keep track of everything that workers need to know using maintenance management software, from scheduling preventative maintenance down to tracking call-backs on equipment.
July 2008 - (Free Research) This webcast covers the benefits of managing inventory at a network level, include mitigating transportation time, costs, and capacity constraints.
August 2008 - (Free Research) What are some of the latest, messaging-based security threats and risks to your organization? How is a server-based, security solution able to address those risks, in many cases better than a hosted or appliance-based solution?
June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup.
May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view.
March 2008 - (Free Research) Learn how one company uses maintenance management software to manage work orders, track inventory, and report of problems. Explore how you can keep expenses under control while continuing to provide high-quality work.
March 2008 - (Free Research) Chris Molloy, Distinguished Engineer, explains how IBM is "eating its own cooking" when it comes to implementing concepts to reduce their data center carbon footprint.
April 2008 - (Free Research) This white paper details a BMC case study, in which the business successfully implemented automated source code analysis for enhanced software quality and security.
April 2008 - (Free Research) This white paper explores a case study in which Motorola successfully implemented automated source code analysis for enhanced software development and quality.
August 2008 - (Free Research) This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing.
August 2008 - (Free Research) This report is a must-read for companies struggling to back up their virtualized server environments. Read this brief for real-world case studies on how Sterling Testing and Kindred Healthcare have overcome the challenges of protecting VMware...
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