November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes.
November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.
November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.
May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.
May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?
September 2008 - (Free Research) This expert E-Guide is a series of published Networking Media articles containing the factors driving videoconferencing and 10 ways to determine if videoconferencing can help your company reduce costs, while increasing productivity.
August 2008 - (Free Research) In this session, you learn the questions you should be asking of ALL of your storage vendors, and other important tips and techniques for writing an air-tight RFI or RFP (they are different!).
September 2008 - (Free Research) Serial attached SCSI (SAS) provides a scalable point-to-point topology capable of addressing storage connectivity at many levels. Read this white paper to learn how SAS is entering its second generation and how its level of value is rapidly gro...
August 2008 - (Free Research) This whitepaper discusses how VLA is transforming the test and development lab, and provides best practices for automating the test and dev process to maintain or strengthen your competitive advantage by getting better products to market faster.
July 2008 - (Free Research) LogRhythm has extensive experience in helping organizations improve their overall security and compliance posture while reducing costs, it automatically performs the first level of log analysis and also ensures you to meet your reporting requirements.
August 2008 - (Free Research) This survey by Jobvite, focusingon the recruiting habits of small and midsized business, shows that companies are increasingly leveraging social and professional networks for talent acquisition.
August 2008 - (Free Research) Server virtualization is being touted as a near panacea for DR by making it easier than ever to recover servers to a secondary site.
August 2008 - (Free Research) A system of data protection service level agreements is an effective approach to tailor backup appropriately to the needs of the company's business units.
August 2008 - (Free Research) This track addresses the essential parts of the storage system procurement process, including how to craft an RFP, negotiating from a position of strength, evaluating systems and getting the support of your company's management.
August 2008 - (Free Research) Over the past couple of years, a new DR product category has emerged--disaster recovery testing tools, these applications can scan your storage environment and alert you to any potential gaps in your recovery plan.
August 2008 - (Free Research) In this presentation, Toigo will address the following topics based on his new book, Making IT Matter (currently being developed as a BLOOK by Toigo, and co-author Randy Chalfant, at MakingITMatter.com).
August 2008 - (Free Research) A tiered DR plan helps to address this problem by creating different levels of protection that can be applied to different applications and systems, with associated recovery requirements designed to stagger restoration efforts.
August 2008 - (Free Research) Whether you're developing storage vendor selection criteria, arguing for DR dollars or trying to slash costs in your data center, you need to know how to talk to the C-level suits so they get it.
August 2008 - (Free Research) View this expert Webcast, and listen to the complementary expert podcast, to learn how to find the best way to structure data stewardship and data quality programs that will be effective, sustainable and successful.
