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The Business Case for Desktop Integration: A practical solution with rapid ROI
by Cicero Inc.

The mission of a contact center is to provide excellent service at a reasonable cost, but the tangle of applications on the agent desktop makes that a challenging task. Instead, the profusion of applications vying for agent attention creates a productivity choke point that compromises the center's ability to deliver an outstanding customer experience at a reasonable cost.


Solving this problem requires a coordinated effort to unify the applications and share data among them, ultimately impr...
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