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Browse Directory> Call Center Management 1 - 16 of 16  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Building the Contact Center of the Future by inContact  May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Top 5 Ways to Make IVR Work For You and Your Customers by inContact  January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact  September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Debunking Security Concerns with Hosted Call Centers by inContact  September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact  August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Cloud Computing for the Call Center: The Next Revolution by inContact  May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies  April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction. (EBOOK) VIEW ABSTRACT | GO TO The Five Fundamentals for a Successful FCR Program by Enkata Technologies  April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies  April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies  February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.  March 27, 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How to Dramatically Speed Accounting and Business Processes by Exact Software  March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Customer Experience Exchange E-Zine: Issue 3 by SearchCRM  March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. (EZINE) VIEW ABSTRACT | GO TO Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.  The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation  March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation  March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 16 of 16

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